Course curriculum

(1.5 hours)

    1. Course Logistics

    2. Tell us about yourself!

    3. The Modern Adoption Process

    4. Meet Human Animal Support Services!

    1. What problem are we trying to solve?

    2. Why aren't people adopting?

    3. What are your ideas?

    4. Industry Trends

    5. Chapter 2 Quiz

    1. Inspiration From Outside Animal Welfare

    2. Foundational Elements

    1. The Sales and Pet Adoption Connection

    2. The Perfect Salesperson

    3. Chapter 4 Quiz

    1. Cultivate Relationships

    2. Consultative Adoptions

    3. Make a Good First Impression

    4. Strategy: Ask 3 Open-Ended Questions

    5. Resource: Examples of Open-Ended Questions

    6. Engage by Asking Good Questions

    7. Hands On!

    8. Overcome Obstacles

    9. Adopter Concerns and Potential Solutions

    10. Closing Techniques

    11. Invite Visitors to Return

    12. Chapter 5 Quiz

    1. Shelter Foot Traffic Data Tracking

    2. Adoption Visitor Feedback

    3. Resources

    4. Chapter 6 Quiz

Enroll for Free!

  • Why building meaningful connections with visitors requires more than just basic customer service
  • How drawing inspiration and strategies from the for-profit retail sales model can elevate the adopter experience
  • How collecting visitor foot traffic data and visitor feedback can arm you with solutions to increase adoptions

Transforming shelter pet adoptions begins with you!

Enroll today