Course curriculum

(1.5 hours)

    1. What it means to be a shelter

    2. Reframing how we interact with our community

    1. Being welcoming to the community

    2. Building Relationships with Co-workers and the Community

    3. Building Relationships Practice

    4. Managing emotionally difficult situations

    5. Remember the APA! way!

    1. Communication Basics

    2. Active Listening Presentation

    3. Passive Listening

    4. Having Difficult Conversations Role Play

    5. Verbal Communication Quiz

    1. De-escalation Training Presentation

    1. Email Etiquette Interactive and Practice

    2. Meeting Etiquette Video

    3. Email Etiquette Quiz

    1. The 10 and 5 Rule Infographic

    2. Looking for opportunities to help

    3. The 10' 5' Rule Quiz

Available Now!

  • The first course all staff should take before working in customer service
  • Essential for staff that have any contact with fosters, volunteers or the public, and covers co-worker communication as well!
  • Help remove barriers to success such as bias and judgement, and increase staff empathy, kindness and respect

More Courses Coming Soon!

The APA! Training and Education Center is hard at work to create additional courses for your frontline staff and leadership alike! Add your email to the mailing list to get the latest updates.

Thank You