Course curriculum

  1. Triaging Care

  2. Appointment and Surgery Scheduling

  3. Taking a quality patient history

  4. Entering Medical Records

  5. Explaining medications and treatment plans

  6. Elevating medical questions appropriately

Coming 2024!

  • Communication essentials for your vet clinic receptionists
  • Equip staff with the tools needed to effectively assist fosters, volunteers, adopters and animal care staff
  • Empower clinic receptionists with the knowledge and skills they need to be effective decision makers

This Course is Coming Soon!

The APA! Training and Education Center is hard at work to create this course, and more! Add your email to the mailing list to get the latest updates.

Thank You