405 Contact Center
How we communicate with the public can greatly impact how many animals we save! Make sure your contact staff can properly respond and problem-solve in any given situation with this detailed course.
Course curriculum
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Greeting the public
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How-to problem-solving
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Contact Center Dos and Dont's
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Collaborating with fosters, adopters, donors, and volunteers
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Phone etiquette
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COMING SUMMER 2024
- Equip employees with the necessary skills to face any situation they may encounter
- Teach your staff to communicate clearly and effectively, while maintaining a human touch
- Create a positive experience by showing compassion and understanding the needs of the public
More Courses Coming Soon!
The APA! Training and Education Center is hard at work creating additional courses! Add your email to the mailing list to get the latest updates.